Privacy Policy
1. Introduction
EcomKik Ltd (“EcomKik”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase our services, or otherwise interact with us (together, the “Services”).
This Privacy Policy is drafted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will prevail in relation to personal data.
2. Data Controller
EcomKik Ltd is the data controller responsible for your personal data.
Company address:
Bartle House, Oxford Court, Manchester, M2 3WQ, United Kingdom
Email:
[email protected]
3. Personal Information We Collect
We may collect and process the following categories of personal information:
• Identity and Contact Information: Name, billing address, shipping address, email address, phone number.
• Account Information: Usernames, passwords, preferences, and account settings.
• Payment and Transaction Information: Payment status, transaction history, and order details. Payment card details are processed securely by third-party payment processors and are not stored by us.
• Technical Information: IP address, device type, browser type, operating system, and other identifiers.
• Usage Information: Pages visited, interactions with our website, and browsing behaviour.
• Communications: Emails, messages, and correspondence sent to us.
4. How We Collect Personal Information
We collect personal information:
• Directly from you when you contact us, place an order, or use our Services;
• Automatically through cookies and similar technologies when you browse our website;
• From third parties such as Shopify, payment providers, analytics providers, and marketing platforms.
5. Lawful Bases for Processing
Under UK GDPR, we process personal data only when we have a lawful basis to do so, including:
• Contract: Where processing is necessary to provide our Services or fulfil a contract with you;
• Legal Obligation: Where required to comply with UK law;
• Legitimate Interests: To operate, improve, and secure our business, provided your rights do not override these interests;
• Consent: For marketing communications and non-essential cookies, where required.
6. How We Use Your Personal Information
We use your personal information to:
• Provide, manage, and deliver our Services;
• Process payments and invoices;
• Communicate with you about your project, account, or enquiries;
• Improve our website, services, and customer experience;
• Send marketing communications where you have consented or where permitted by law;
• Detect and prevent fraud, security issues, or unlawful activity;
• Comply with legal and regulatory obligations.
7. Marketing Communications
You may receive marketing emails from us if you have requested information from us or purchased services from us and have not opted out. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at [email protected].
8. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our website. Non-essential cookies will only be used where you have provided consent. You can manage your cookie preferences through your browser settings or our cookie banner.
9. Sharing Your Personal Information
We may share your personal information with:
• Shopify, which hosts our website and provides ecommerce functionality;
• Payment processors, hosting providers, analytics providers, and IT service providers;
• Professional advisers such as accountants or legal advisers;
• Authorities where required by law.
All third parties are required to process your personal data securely and in accordance with applicable data protection laws.
10. International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including the use of UK-approved Standard Contractual Clauses or adequacy regulations.
11. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
12. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. However, no online transmission is completely secure.
13. Your Rights Under UK GDPR
You have the right to:
• Access your personal data;
• Request correction of inaccurate data;
• Request erasure of your personal data;
• Restrict or object to processing;
• Request data portability;
• Withdraw consent at any time (where processing is based on consent);
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
To exercise your rights, please contact us at [email protected].
14. Children’s Data
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal data from children.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: [email protected]
Address: Bartle House, Oxford Court, Manchester, M2 3WQ, United Kingdom